Shipping policy

Last updated: 12 August 2026

This policy applies to orders placed with Raven.GG USA, Inc., which ships within the United States. Customers in the EU should order from our EU store (Raven.GG EU B.V.); customers in the UK and the rest of the world from Raven.GG Limited. Orders for delivery outside the US may be cancelled and refunded.

1. Where we ship

We ship to all 50 states, Washington, D.C., US territories (including Puerto Rico, Guam, the US Virgin Islands, American Samoa, and the Northern Mariana Islands), PO Boxes, and APO/FPO/DPO military addresses. All orders ship from our fulfillment center in Austin, Texas.

2. Processing times

Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding federal holidays). During launch periods or major Overwatch World Cup events, processing may take up to 10 business days — we will notify you of any longer delay.

3. Shipping options and costs

Available shipping services, costs, and estimated delivery dates are calculated and confirmed at checkout based on your shipping address. Estimates run from shipment, not from order placement, and are not guaranteed. Deliveries to territories and APO/FPO/DPO addresses can take longer than the checkout estimate due to onward military or postal handling.

You will receive a shipping confirmation email with tracking once your order ships.

4. Address accuracy

Please double-check your shipping address at checkout — we cannot redirect a package once it has shipped. Packages returned to us as undeliverable due to an incorrect or incomplete address will be refunded minus outbound shipping, or reshipped at your cost.

5. Late, lost, stolen, or damaged deliveries

- If your order hasn't arrived within 7 business days after the estimated delivery date shown at checkout (14 business days for territories and APO/FPO/DPO addresses), contact contact@blackbird.team and we will open an investigation with the carrier.
- If the carrier confirms a package lost in transit, we will send a replacement or issue a full refund — your choice.
- If tracking shows "delivered" but you don't have the package, check with household members, neighbors, and your building's package room, then contact us within 7 days — we will work with you and the carrier in good faith to resolve it.
- If your order arrives damaged, see our Return and Refund Policy — damaged items are always our responsibility. Please photograph the packaging and contents before contacting us.

6. Split shipments

We may ship items from a multi-item order in separate packages at no extra cost to you. Each shipment gets its own tracking number.

7. Sales tax

Applicable state and local sales tax is calculated and shown at checkout based on your shipping address.

8. Contact

Questions about shipping: contact@blackbird.team