Refund policy

Last updated: 12 August 2026

This policy applies to purchases from Raven.GG USA, Inc., serving customers in the United States.

1. The short version

- All sales are final. We do not accept returns or exchanges for change of mind, sizing, or unwanted gifts.
- Damaged, defective, or incorrect items are always our responsibility — we will replace or refund them at no cost to you (Section 2).

Please check the size guide on each product page carefully before ordering.

2. Damaged, defective, or incorrect items

If your order arrives damaged, has a manufacturing defect, or contains the wrong item, we will make it right:

1. Report it within 30 days of delivery. Email contact@blackbird.team with your order number, a description of the problem, and photos of the item and its packaging.
2. We'll offer a replacement or a full refund — your choice. Refunds include any shipping you paid on the affected item.
3. If we need the item back, we will provide a prepaid return label; you will never pay return shipping for a confirmed damaged, defective, or incorrect item. Please do not ship anything back without contacting us first — unsolicited returns cannot be processed.
4. Defects that appear after the reporting window may still be covered where the issue is a genuine manufacturing fault — contact us and we will assess in good faith.

3. What is not covered

- Change of mind, incorrect size selection, or unwanted gifts
- Normal wear and tear, or damage caused by improper washing or use (care instructions are on the garment label)
- Items purchased from anyone other than this store — please contact the original seller

4. Refund processing

Approved refunds are issued to the original payment method. Once issued, your bank or card provider may take 3–10 business days to post the credit. If your payment method is no longer active, contact us and we will arrange an alternative.

5. Your legal rights

Nothing in this policy limits any rights or remedies you may have under applicable state consumer protection laws, including any non-waivable implied warranty rights. This policy is provided in accordance with state refund-disclosure requirements.

6. Contact

Questions or claims: contact@blackbird.team