Shipping & Returns

WHERE WE SHIP FROM

Orders delivered within the United States are generally shipped from Austin, Texas.

Orders delivered outside the United States are generally shipped from the United Kingdom.

The fulfillment location for an order may vary depending on product availability, destination, and operational requirements.

SHIPPING COSTS

Shipping costs are not included in the displayed product price unless expressly stated otherwise. Available shipping methods and their costs will be shown at checkout based on the delivery address.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.

PROCESSING AND DELIVERY ESTIMATES

Available shipping methods and estimated delivery timeframes are shown during checkout.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier disruptions, customs processing, weather, incorrect or incomplete address information, unusually high order volume, or other circumstances outside our reasonable control.

Once an order ships, we will send a shipping-confirmation email containing tracking information when tracking is available.

SHIPPING DELAYS

We make reasonable efforts to ship each order within the timeframe communicated when the order is placed.

If we learn that we cannot ship your order within the promised timeframe—or, if no timeframe was provided, within the period required by applicable law—we will notify you and provide the options required by law. Depending on the circumstances, these options may include agreeing to a revised shipment date or cancelling the affected order for a prompt refund.

If we cannot fulfill an order, we will cancel it and refund the amount paid for the unshipped product, including any applicable shipping charges associated solely with that product.

ADDRESS ACCURACY

Please review your delivery address carefully before placing an order. We are not responsible for delays or failed delivery caused by inaccurate or incomplete information supplied by the customer.

If you notice an address error after placing an order, contact us as soon as possible at contact@raven.gg. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

LOST PACKAGES

If tracking indicates that your package was delivered but you have not received it, first check with household members, neighbors, the carrier, and any secure delivery location associated with your address.

If the package remains missing, contact us at contact@raven.gg with your order number and tracking information. We will review the matter and provide assistance consistent with the carrier’s procedures and applicable law.

RETURNS FOR A CHANGE OF MIND

You may request to return an eligible product within 14 days after receiving it.

To qualify for a return, the product must be:

  • Unworn and unused

  • In its original condition

  • In its original packaging

  • Returned with all original tags attached

  • Free from cosmetic damage, stains, odors, alterations, or other signs of use

  • Accompanied by proof of purchase

To start a return, email contact@raven.gg with your order number and the product you wish to return. We will provide return instructions and the applicable return address.

Please do not send a product back without first contacting us. Returns sent to an incorrect address or without sufficient identifying information may be delayed or may not be accepted.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. We recommend using a trackable shipping method. We are not responsible for a customer return that is lost or damaged in transit.

PERSONALIZED AND MADE-TO-ORDER PRODUCTS

Personalized, customized, and made-to-order products cannot be returned or exchanged because of a change of mind.

This restriction does not apply when a product arrives damaged, defective, materially different from what was ordered, or when applicable law provides otherwise.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact contact@raven.gg within 14 calendar days after receipt. Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging and shipping label, when relevant

After reviewing the issue, we will provide an appropriate remedy consistent with applicable law. Depending on the circumstances, this may include replacement, refund, repair, or another appropriate solution.

We will cover reasonable return-shipping costs when we instruct you to return a product because it arrived damaged, defective, or incorrect.

REFUNDS

After receiving and inspecting an approved return, we will notify you whether the return has been accepted.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

For change-of-mind returns, original shipping charges and return-shipping costs are not refundable except where required by applicable law.

If only part of an order is returned, shipping charges attributable to products that were kept are not refundable.

EXCHANGES

Product availability is not guaranteed. If you request an exchange and the replacement product is unavailable, we may offer a refund or another available option.

Contact contact@raven.gg before returning a product for exchange.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any warranty, refund, cancellation, or other consumer right that cannot lawfully be limited or excluded.

Customers in certain countries or regions may have additional rights, including longer notification or return periods and different rules regarding return costs and shipping refunds. Where this policy conflicts with a mandatory consumer-protection law that applies to your purchase, that law will control.

RESPONSIBILITY STATEMENT

Products purchased through the Store are sold by Blizzard Entertainment, Inc., the merchant of record.

Products are manufactured and shipped by Raven.gg Ltd. Raven also provides customer support on Blizzard’s behalf.

For questions about shipping, delivery, returns, exchanges, refunds, or a product, contact Raven customer support at contact@raven.gg.

CONTACT US

For questions about shipping, delivery, returns, exchanges, or refunds, contact:

Email: contact@raven.gg

Please include your order number whenever possible so that we can assist you efficiently.

EU AND UK RIGHT TO CANCEL

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you generally have the legal right to cancel your purchase without giving a reason within 14 days after the day on which you, or a person designated by you other than the carrier, receives the product.

If a single order contains multiple products delivered separately, the cancellation period begins after the last product is received.

To exercise this right, you must notify us before the cancellation period expires by sending a clear statement that you wish to cancel your purchase:

Raven customer support, acting on behalf of Blizzard Entertainment, Inc.
Email: contact@raven.gg
Postal address:  610 Delta Office Park, Welton Road, Swindon, Wiltshire, SN5 7XF, United Kingdom

You may use the model cancellation form below, but you are not required to do so.

Returns Following Cancellation

After notifying us that you are cancelling, you must return the product within 14 days to the return address supplied by Raven customer support.

You are responsible for the direct cost of returning the product unless:

  • the product is faulty, damaged, incorrect, or not as described;

  • we have agreed to pay the return cost; or

  • applicable law requires otherwise.

You may inspect a product as you would reasonably inspect it in a physical store. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning. Original packaging is preferred but is not an absolute condition of exercising a statutory cancellation right.

Do not return a product without first requesting the correct return address and instructions from contact@raven.gg.

Refund Following Cancellation

If you validly cancel your purchase, Blizzard Entertainment, Inc., as the seller and merchant of record, will refund:

  • the price paid for the cancelled product; and

  • the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from your selection of an expedited or more expensive delivery method are not refundable unless required by law.

The refund will be made without undue delay and no later than 14 days after we receive your cancellation notice. We may withhold the refund until we receive the returned product or you provide evidence that it has been returned, whichever occurs first.

Refunds will ordinarily be made using the original payment method, unless otherwise agreed. You will not be charged a fee for receiving the refund.

Exceptions

The statutory cancellation right may not apply to products that are made to your specifications or clearly personalized, or in other circumstances where applicable law provides an exception.

An item is not considered personalized merely because you selected a standard size, color, or team design offered generally through the Store.

These exceptions do not limit your rights when a product is faulty, damaged, incorrect, not as described, or otherwise non-conforming.

MODEL CANCELLATION FORM

Complete and return this form only if you wish to cancel your purchase. You may instead send any other clear statement communicating your decision to cancel.

To:

Blizzard Entertainment, Inc.
c/o Raven customer support
Email: contact@raven.gg
Postal address: 610 Delta Office Park, Welton Road, Swindon, Wiltshire, SN5 7XF, United Kingdom

I hereby give notice that I cancel my contract for the purchase of the following product(s):

Product(s): ______________________________________

Order number: ___________________________________

Ordered on: _____________________________________

Received on: ____________________________________

Customer name: __________________________________

Customer address: ________________________________

Customer email: __________________________________

Signature (only if submitted on paper): __________________

Date: ___________________________________________


Last updated: July 28, 2026