Privacy Policy

Last updated: July 28, 2026

Blizzard Entertainment, Inc., located at 1 Blizzard Way, Irvine, California 92618, United States, is the merchant of record for purchases made through the Overwatch World Cup Store.

The Store website is operated by Hyperdrive Creative LLC on behalf of Blizzard. Products are manufactured and shipped by Raven.gg Ltd, which also provides customer support.

The Store is powered by Shopify, which provides the ecommerce platform and related technology used to offer the Store.

This Privacy Policy explains how Blizzard Entertainment, Inc. collects, uses, retains, and discloses personal information when you visit the Store, create or use an account, place or attempt to place an order, contact customer support, exercise a privacy right, or otherwise interact with the Store.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

CALIFORNIA PRIVACY DISCLOSURES

This section applies to California residents and supplements the other information contained in this Privacy Policy. Blizzard Entertainment, Inc. is the “business” responsible for personal information collected through the Overwatch World Cup Store for purposes of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).

NOTICE OF COLLECTION

Depending on how you interact with the Store, we collect or may collect the following categories of personal information:

• Identifiers, including name, postal address, email address, telephone number, online identifiers, IP address and customer or order identifiers.

• Customer-record information, including contact information, billing address, shipping address and information associated with customer service requests.

• Commercial information, including products viewed, products purchased or considered, order history, returns, exchanges, refunds and other purchasing or consuming histories or tendencies.

• Internet or other electronic-network activity, including browsing activity, interactions with the Store, device information, browser information, cookie identifiers and interactions with advertisements or marketing communications.

• Approximate geolocation information, such as a general location inferred from an IP address.

• Inferences drawn from other information, such as likely product or marketing preferences.

• Sensitive personal information, which may include account credentials or payment-related information required to complete and secure a transaction. Complete payment-card information is generally processed by Shopify and applicable payment processors rather than stored directly by the Store. We do not use sensitive personal information to infer characteristics about consumers.

We collect this information directly from you, automatically from your browser or device, from Shopify and other service providers, and from advertising, analytics or business partners where permitted by law.

We use personal information to operate the Store; process and fulfill orders; accept payments; provide shipping, returns, exchanges and refunds; provide customer service; maintain security and prevent fraud; comply with legal and accounting obligations; analyze and improve the Store; and provide or measure advertising and marketing where permitted by law.

DISCLOSURES DURING THE PRECEDING 12 MONTHS

During the preceding 12 months, we disclosed the categories of personal information described above for business purposes to categories of recipients that may include:

• Shopify, payment processors and ecommerce technology providers;

• Raven.gg Ltd, which manufactures and ships products and provides customer support on Blizzard’s behalf;

• Hyperdrive Creative LLC, which operates the Store website on Blizzard’s behalf;

• Delivery carriers and logistics providers;

• Fraud prevention, security and identity-verification providers;

• Hosting, information-technology, analytics and professional-service providers;

• Advertising and marketing providers, subject to your privacy choices; and

• Government authorities or other parties where disclosure is required or permitted by law.

These recipients receive personal information only as reasonably necessary for the applicable purpose and subject to applicable contractual and legal requirements.

SALE OR SHARING OF PERSONAL INFORMATION

We do not sell personal information for money. Certain disclosures involving advertising cookies, pixels or similar technologies may constitute “sharing” of personal information for cross-context behavioral advertising under California law.

During the preceding 12 months, the categories of personal information that may have been shared for cross-context behavioral advertising are identifiers, internet or other electronic-network activity, approximate geolocation information, commercial information and inferences. The recipients of this information may include advertising, social-media and analytics providers.

You may opt out of this sharing by using the “Your Privacy Choices” link in the footer. Where required by applicable law, the Store also recognizes qualifying browser-based opt-out preference signals, including Global Privacy Control.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

CALIFORNIA PRIVACY RIGHTS

Subject to applicable exceptions, California residents may have the right to:

• Know the categories and specific pieces of personal information collected about them;

• Know the categories of sources, purposes for collection and categories of recipients;

• Request deletion of personal information;

• Request correction of inaccurate personal information;

• Opt out of the sale or sharing of personal information;

• Limit certain uses or disclosures of sensitive personal information, where applicable; and

• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

HOW TO EXERCISE YOUR RIGHTS

You may submit a request through one of the following methods:

• Blizzard privacy request form: https://us.support.blizzard.com/en/help/product/services/1327

• Toll-free telephone number: 1-877-566-3886

• Email: support@raven.gg

Raven.gg Ltd receives and assists with Store-related privacy requests on Blizzard’s behalf. Blizzard remains responsible for processing and responding to requests as required by applicable law.

We may need to verify your identity before completing a request. Verification information will be used only to verify the request. An authorized agent may submit a request on your behalf, subject to verification of the agent’s authority and, where permitted by law, verification of your identity.

You may use the “Your Privacy Choices” link without creating an account. We will not discriminate against you for exercising a privacy right.

If we deny a request, you may appeal the decision by replying to the response or contacting support@raven.gg with the subject line “Privacy Appeal.”

CALIFORNIA “SHINE THE LIGHT”

California residents may request information regarding certain disclosures of personal information to third parties for their own direct-marketing purposes. Blizzard does not disclose Store customers’ personal information to unaffiliated third parties for their own direct-marketing purposes without appropriate authorization.

Questions concerning this section may be submitted to:

Blizzard Entertainment, Inc.
Attention: Data Protection Team
1 Blizzard Way
Irvine, California 92618
United States

Email: support@raven.gg

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

How Our Service Providers Process Information

We use service providers to operate and support the Store.

Hyperdrive Creative LLC operates the Store website on behalf of Blizzard Entertainment, Inc.

Raven.gg Ltd manufactures and ships products and provides customer support. Raven may process order, contact, delivery, return, and customer-service information to perform these services.

Shopify provides the Store’s ecommerce platform and related account, checkout, payment, fraud-prevention, analytics, and privacy technology.

We may also use payment processors, delivery carriers, technology providers, analytics providers, advertising providers, professional advisers, and other vendors as reasonably necessary to operate the Store.

These providers may receive personal information only as reasonably necessary to perform their functions, subject to applicable contractual and legal requirements.

Contact

For purposes of applicable data-protection laws, Blizzard Entertainment, Inc. is the controller of personal information collected through the Overwatch World Cup Store.

Privacy questions and requests may be submitted through:

Blizzard privacy request form:
https://us.support.blizzard.com/en/help/product/services/1327

Toll-free telephone number:
1-877-566-3886

Store privacy email:
support@raven.gg

Raven.gg Ltd receives and assists with Store-related privacy requests on Blizzard’s behalf. Blizzard remains responsible for processing and responding to privacy requests as required by applicable law.

Controller:

Blizzard Entertainment, Inc.
Attention: Data Protection Team
1 Blizzard Way
Irvine, California 92618
United States